Penanganan Dokumen Clearance Out Kapal dan Permasalahannya Pada Kantor Kesyahbandaran dan Otoritas Pelabuhan (KSOP) Khusus Batam
Handling out ship clearance documents is a series of work processes or activities carried out to supervise and inspect the documents of ships leaving the port. The purpose of this study was to determine the document handling mechanism, especially the clearance of the ship and the obstacles faced. The method used is qualitative by making observations and interviews to get valid data. The results showed that the handling of out ship clearance documents at the Batam Special Port Authority and Harbormaster Office was relatively good, as evidenced by the time required for service users to handle an average of only ± 3 hours in normal conditions, although in certain conditions there are still constraints cause the document handling process is not optimal.