Quality Management Analysis of Drilling & Workover Services at PT. Besmindo Materi Sewatama Duri

  • Novia Nurhayati Politeknik Negeri Bengkalis
  • Hutomo Atman Maulana Politeknik Negeri Bengkalis
Keywords: Drilling & workover, services, quality management system


This study aimed to know the drilling & workover services carried out by the company, found out the human resource needed in the provision of drilling & workover services, found out how the mechanism is in the implementation of the tender process and knew the quality management system implemented by the company. Type of this research was descriptive. This research was conducted from September 2nd 2019 until January 6th 2020 at PT. Besmindo Materi Sewatama Duri. Data was collected using interview and documentations techniques. The result showed that PT. Besmindo Materi Sewatama conducted business activities in workover services. The company had used recruitment & selection procedures in fulfilling HR for workover services activities with requirments set by the company. Tender process was carried out by following the flow or procedures that has been determined by oil company. The company implemented an integrated management system among quality, environment and occupatioanl health and safety by using ISO standard.